KTM ETS (Electric Train Service) is part of the intercity rail service provided by KTM Intercity, a division under Keretapi Tanah Melayu Berhad – KTMB. The first commercial run was done on August 12th 2010, after several times of postponement. For the time being, ETS plies the route between Ipoh and KL Sentral.
ETS used to run from Ipoh all the way to Seremban but the route is modified due to unknown reasons. Unconfirmed sources say ETS service will be expanded further north to Kuala Kangsar and south to Gemas. However, KTM Berhad has yet to announce anything regarding that matter.
Click here for ETS Fares and Schedules.
KTM Berhad Customer Service
You can reach out to KTM Berhad using the following communication channels:
Phone number (call center): +60 3 2267 1200
E-mail: [email protected]
Facebook page (https://web.facebook.com/ktmberhad): As of 8 May 2020, their Facebook page has 131,062 likes and 146,385 followers.
Twitter (https://twitter.com/ktm_berhad): As of 8 May 2020, their Twitter page has more than 49,700 followers.
Instagram (https://www.instagram.com/ktmbofficial): As of 8 May 2020, their Instagram page has over 33,300 followers and 2,207 posts.
YouTube (https://www.youtube.com/KTMBRailChannel): As of 8 May 2020, their YouTube page has 756 subscribers. The first video was posted on 14 July 2019.
Previously, ETS was operated by a wholly-owned subsidiary of KTM Berhad, which is ET Sdn Bhd. According to KTM Chairman, Dr. Aminuddin Adnan, the establishment of ET as KTMB’s subsidiary would be able to nurture an environment that is more conducive to enhancing productivity and discipline.
Work as partners to make ETS a dominant player in the transportation industry by redefining values in commuting.
- ETS will always engage our partners in all the workings and planning of the company to achieve the maximum contribution from the partners.
- We will at all times keep the customer confidence by working at the top of our personal and professional performance levels.
- We will do our absolute best to provide each and every customer with only the highest integrity, trust, love, teamwork, fun and energy, smile and innovation in providing the best customer service and timeliness on every trip “ABSOLUTELY”.
Stations / stops
Please refer to KTMB official website for fare information.
KTMB uses KTM Class 91 and KTM Class 92 for its ETS service. Five trainsets were purchased by KTM for USD 67 million. Each trainset has six cars and all trainsets are currently operational. It is designed by Marubeni Corporation and jointly built by Hyundai Rotem of Korea and Mitsubishi Electric of Japan. It can travel up to 160 km/h although its operational speed is 140 km/h.
Facilities provided onboard ETS
- 240 V power outlet for laptops and mobile devices
- CCTV system in every coach
- LED TV
- Baggage placement sections provided.
- Disabled-friendly trains
Previously, WiFi service was provided for free onboard. However, now it seems like there is no more free WiFi service on ETS trains.
- KTM Berhad website – fare and schedule