I was on Transnasional bus trip from Putrajaya to a northern state last night. Overall experience was not a good one though. The bus is supposed to depart at 10:00 PM but the driver begin the journey 2 minutes before scheduled time. While passengers are reminded to be at boarding platform 20 minutes before departure time, I think it is not right for a bus company to depart before its scheduled time.
The bus is from their newest fleet, with 2+1 seating. In-seat USB port is available. Therefore, you do not have to worry about charging your smartphone during long (and tiring) journey.
At the bus counter, the bus service is advertised as having speed limiter. It is a nice addition, considering the fact that many accidents happen due to excessive speed. However, the bus was too fast in city area, sometimes getting to almost 90 km/h in KL roads. This can be very dangerous to vehicles around it as well as the bus itself.
Konsortium Transnasional Berhad (KTB) has been operating Transnasional since a long time ago and this is not supposed to happen. Many other bus companies provide better riding experience.
We look forward to have continued improvement effort by Transnasional.
If you need to retrieve receipts at toll plazas, then it might be cumbersome for you if you use Touch ‘N Go or Smart Tag regularly.
It is because if you need receipt, you are left with the following options:
Take receipts at cash lanes
Take receipts at Touch ‘N Go reload lanes
Both of these lanes are also used by 1) Customers paying by cash and 2) Customers reloading their Touch ‘N Go cards.
Therefore, presence of automated receipt dispensing machine is really appreciated. As shown in the picture above, there is a machine to dispense receipts at Touch ‘N Go lanes. This one is seen at westbound Batu Tiga toll plaza. No similar lane can be seen at eastbound one though.
We hope highway concessionnaires can come up with at least one of these lanes at major highways soon. It can surely eliminate congestion at cash and reload lanes.