When KTM ETS service was launched, it was operated by a fully-owned subsidiary of KTM Berhad, ET Sdn Bhd. According to the KTMB Chairman at that time, Dr. Aminuddin Adnan, the establishment of ET as a subsidiary of KTMB can create a more conducive environment, better work culture and discipline and role model to KTMB itself.
While ETS now is being operated directly as one of the services provided by KTMB, we think we still should share some of the details about the company when it was established many years ago. Here are the vision and mission of the subsidiary company:
Work as partners to make ETS a dominant player in the transportation industry by redefining values in commuting.
ETS will always engage our partners in all the workings and planning of the company to achieve the maximum contribution from the partners.
We will at all times keep the customer confidence by working at the top of our personal and professional performance levels.
We will do our absolute best to provide each and every customer with only the highest integrity, trust, love, teamwork, fun and energy, smile and innovation in providing the best customer service and timeliness on every trip “ABSOLUTELY”.