We tried to reload our Touch ‘N Go card in late 2019 at a RapidKL counter in KL Sentral Monorail Station. We thought there will be no reload fee imposed to Touch ‘N Go customer. Unfortunately, RapidKL has imposed a reload fee of RM 0.50 to us.
While the government is trying to help its people by not adding to the burden of reloading Touch ‘N Go, some providers are still charging the customers for reload fee. This adds the burden for the customers, especially the ones who are not able to put a huge sum to reload their cards, such as RM 100.00 or RM 200.00 reload amount at once.
Apart from the reloading fee, Touch ‘N Go customers are also at the mercy of the providers when they need to pay extra for certain services. The occurrence is also common at shopping mall car parks. The parking operators are charging up to 10% additional parking fee as “fee for convenience” since the customers are able to pay using their Touch ‘N Go and avoid queuing up at the autopay machines.
The business owners and service providers are always looking for opportunities for them to make extra profits. Therefore, we are not able to blame them at an entirety for this predicament. This is when the government needs to step in and ensure it serves the best interests of the customers.
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