We tried to reload our Touch ‘N Go card in late 2019 at a RapidKL counter in KL Sentral Monorail Station. We thought there will be no reload fee imposed to Touch ‘N Go customer. Unfortunately, RapidKL has imposed a reload fee of RM 0.50 to us.
While the government is trying to help its people by not adding to the burden of reloading Touch ‘N Go, some providers are still charging the customers for reload fee. This adds the burden for the customers, especially the ones who are not able to put a huge sum to reload their cards, such as RM 100.00 or RM 200.00 reload amount at once.
Apart from the reloading fee, Touch ‘N Go customers are also at the mercy of the providers when they need to pay extra for certain services. The occurrence is also common at shopping mall car parks. The parking operators are charging up to 10% additional parking fee as “fee for convenience” since the customers are able to pay using their Touch ‘N Go and avoid queuing up at the autopay machines.
The business owners and service providers are always looking for opportunities for them to make extra profits. Therefore, we are not able to blame them at an entirety for this predicament. This is when the government needs to step in and ensure it serves the best interests of the customers.
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If you need to retrieve receipts at toll plazas, then it might be cumbersome for you if you use Touch ‘N Go or Smart Tag regularly.
It is because if you need receipt, you are left with the following options:
Take receipts at cash lanes
Take receipts at Touch ‘N Go reload lanes
Both of these lanes are also used by 1) Customers paying by cash and 2) Customers reloading their Touch ‘N Go cards.
Therefore, presence of automated receipt dispensing machine is really appreciated. As shown in the picture above, there is a machine to dispense receipts at Touch ‘N Go lanes. This one is seen at westbound Batu Tiga toll plaza. No similar lane can be seen at eastbound one though.
We hope highway concessionnaires can come up with at least one of these lanes at major highways soon. It can surely eliminate congestion at cash and reload lanes.
Touch ‘N Go is prepaid contactless card service offered by Touch ‘N Go Sdn. Bhd. It is based on PHILIPS’s MiFARE contactless card technology. Under normal usage, Touch ‘N Go cards are designated to last for 10 years (about 64000 transactions).
When it was first introduced, Touch N’ Go Card usage is limited to expressways users only. During this time, only those who are privileged and travel often can be seen with this card.
Kelana Jaya Line
Touch ‘N Go can be used in all major highways in Malaysia.
Some food outlets offer Touch ‘N Go payment system.