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KL Sentral is Failing?

KL Sentral was developed to be the iconic intermodal transportation hub for Kuala Lumpur. The early phase of its mega-scale development stage is the KL Sentral station itself. The 700 ft x 515 ft station that opens in 2001 is now facing some of the problems that become a nuisance for commuters and tourists.

One of the problems highlighted is the abundance of stalls selling small items such as souvenirs and headscarves. As long as the stalls are carefully placed around the station that should not be a huge problem. Small stalls can also be seen around other transport hubs such as Port Authority Bus Terminal and Grand Central Station, both located in Manhattan, New York City, United States.

Another problem highlighted is the poor integration of bus system with the station, resulting in inefficient usage and confusion among travelers. As said in my previous article, in order to build a transport hub, we need to have a robust plan, make it future proof and have excellent integration across services.

In general, KL Sentral has already been doing its job greatly as rail transport hub. However, it needs to improve on its way of handing bus and taxi service.

Read more here:

  1. [The Star] – Traffic consultants highlight KL Sentral’s failure as the bus hub for Klang Valley
  2. [The Star] – Commuters have difficulty navigating KL Sentral’s haphazard layout

Author’s Note

  1. Original version published on 4 April 2013

Touch ‘N Go Hub, KL Sentral

Touch 'N Go Hub KL Sentral 2014-09-28 17.52.28
Touch ‘N Go Hub KL Sentral 2014-09-28 17.52.28

Touch ‘N Go has an outlet in KL Sentral for customer service matters. Other than the usual card purchase and reload there, customers can report lost/stolen card and retrieve their balance back.

Hours of Operation

Monday to Friday: 8:30 AM to 5:00 PM

Saturday: 8:30 AM to 1 PM

Sunday: CLOSED

Update 17 April 2020: The hub at KL Sentral is closed. Please visit their hub in NU Sentral instead.

KTMB news update: KTM Berhad Offers Special Monthly Pass For Tanjung Malim – Kuala Lumpur

 

Commencing August 01, 2009, KTM Komuter passengers from Tanjung Malim, Kuala Kubu Bharu, Rasa, Batang Kali and Serendah can enjoy train rides with great discounts using ‘Special Monthly Pass’ for journeys to Kuala Lumpur. This offer is intended to introduce KTM Komuter Service as the main mode of transportation for the public to commute to and from Kuala Lumpur. The monthly pass offers a reduced fare rate and will be available for sale for the period of five months starting August to December 2009.

The Special Monthly Pass will be sold starting from July 27, 2009 everyday at these stations:

  • Tanjung Malim;
  • Kuala Kubu Bharu;
  • Rasa;
  • Batang Kali;
  • Serendah; and
  • Sentral KL.

The monthly pass is offered at the same price for all five stations stated above. The offered price is as follows:

  • RM170.00 a month for the period of August to October 2009 and
  • RM200.00 a month for the period of November to December 2009.

For more information, please contact KTMB Call Centre at 03-22671200 or inquire at any KTM Komuter stations near you.

Issued by   Corporate Communications Unit,

Keretapi Tanah Melayu Berhad

Date: 27 July 2009

Source: www.ktmb.com.my