West Haven Train Station is a just-opened commuter rail station in West Haven, Connecticut, USA. It serves the New Haven Line of Metro North Railroad (MNR).
It is built to cater the residents and visitors of West Haven, CT and Orange, CT. According to News 8 WTNH, West Haven had to undergo a series of meetings and studies so that the station will be built at the city itself, not Orange, which has more commercial zones.
Recently, I came across an article in The Star complaining about food service quality onboard ETS train. According to the author, one of the crew members responded rudely when he was asked about the food. Apart from rudeness, complaints can also be seen about unavailability of staff to take care of the orders placed at Food and Beverage counter in ETS’ Food & Beverage coach.
As a service provider with dedicated coach for food and beverage service, KTM Berhad should look into this problem seriously. While there are currently many KTMB staff who can behave appropriately and responded timely with customers’ complaints, there are also some of the ‘rotten eggs’ who smear the overall image of KTM Berhad.
The article mentioned above is about six months old (as of June 2013) but we are hoping that KTM Berhad has conducted a thorough investigation about this problem and rectified it in whichever way necessary. This is important to ensure customer satisfaction is taken up to a higher level.
ETS service is a prime choice of commuters traveling between Ipoh and Kuala Lumpur. If the service quality (in terms of staff and on-time performance) can be improved, quite a number of people would not mind paying extra compared to public bus as long as they can have a comfortable ride between Ipoh and Kuala Lumpur.
We are hoping that KTM Berhad will continue to look into ways to improve ETS service because it has clear advantage over bus service, which is the ability to circumvent through traffic jams (they use railroads!)
Kit Siang’s attitude (via a post published on his official blog) towards Malaysian Electrified Double Tracking Project (EDTP) is skeptical. According to the post, it is not justifiable to spend about RM 9 billion on the project simply because our trains run on meter gauge rails and cannot move as fast as the ones on standard gauge rails.
His argument on inability of trains to move fast along meter gauge is flawed. He might forget about the terrain nature of Malaysia which prohibits the usage of standard gauge rails, especially around hilly areas. He might also overlooked the fact that turning the whole inter-city railroad service from narrow gauge to standard gauge is extremely expensive, especially this will also include the exorbitant cost of modifying, if not replacing our current narrow-gauge rolling stock.
He might also forget the fact that our trains also run through the border to Thailand, which also uses meter gauge. Changing to standard gauge will adversely affect our freight services, which accounts a significant portion of revenue to our national railway company, Keretapi Tanah Melayu Berhad (KTMB) . Of note, meter gauge has been here for a long time and it is a de facto standard for Southeast Asia railway network. Decision to change our railroad system (which is currently connected to neighboring countries) cannot be made single-handedly. Easier said than done.
The standard-gauge-run Acela Express, the only high-speed train service in the United States has an awesome top speed, which stands at 240 km/h. However, its average speed is only at 110 km/h due to local regulations in some stretches of its route and also due to geographical and infrastructure limitations. High speed trains are possible if the railroads are made away from general population due to high noise produced. Given our current layout, which often crosses cities and villages, it is not feasible to have such a high speed rail network as an alternative to EDTP.
Malaysia is paving its way towards better railroad service. With the introduction of double-tracked railway between Ipoh and Kuala Lumpur, a new KTM service called ETS (Electric Train Services) was introduced, offering a premium service with comfy fleet of trains with various amenities. The service might not be as perfect as the ones offered in some other countries but we need to be aware that we are paving our way towards betterment. ETS has top speed of 140 km/h and offers only two-hour journey between Kuala Lumpur and Ipoh (non-stop). This is actually faster than cars (did I mention it is safer?).
Let us not forget that we HAVE ALREADY BEEN USING STANDARD GAUGE in our newer rail systems, such as LRT (both Ampang and Kelana Jaya Line) and KLIA Ekspres. The reason why we stick to meter gauge for inter-city rail system is due to the integration of our freight and passenger services to neighboring countries. Therefore, we can see that the current administration is able to realize the benefits of having standard gauge railways for speed and stability.
The EDTP project might have its flaws but by simply complaining without even care to seek solution is worse. Reading their comments about. This is most probably not written by Kit Siang but I write this response because the post resembles his viewpoint, unless he states otherwise. The current government is not perfect at all but that does not indicate everything they are doing is wrong. Consider doing some homework before complaining (and not giving specific solutions).
Inter-city rail service in Malaysia uses 1-meter long narrow gauge while most other parts in the world
KTM Berhad depends a lot on freight services to ensure its sustainability in business. KTM Intercity service is best known for their extremely cheap rates. This does not simply happen because KTM is generous. It is a company. It spends money on maintaining trains and stations and it needs every cent of them, be it from government’s initiative or fare collection from its users. Since the fare system barely gives them profit, they need KTM Freight to survive.
Ipoh – Padang Besar Electrified Double Tracking Project (EDTP) is one of the nation’s mega project. It consists of several scope of work, among them are The idea of Ipoh – Padang Besar EDTP is revived back by the government in 2006 after it was shelved a few years ago to reduce Malaysia’s national budget deficit. As of now, the project is said to be going on track and will be completed somewhere in 2012.
comments from onetwenty: I’m glad that he also realizes the importance of having double-tracking project. It is my ambition to become part of KTMB as I want to contribute my bit towards Malaysia’s ‘Tunggak Pengangkutan Rakyat’. This project has been delayed for several years already. Now, we can see that it is being carried out slowly by the contractors. I wonder how much time they will take to finish this project. Lets see the developments so far:
Ipoh – Padang Besar EDTP by states
Scope of Work
Route: Overall Length – 329 Km Sector 1: Kedah Line 158 Km Bukit Mertajam – Padang Besar Sector 2: Mainline 171 Km (Butterworth – Ipoh)
www.2t.com.my official website for Ipoh – Padang Besar EDTP. It contains almost everything that you want to know about Ipoh – Padang Besar EDTP. The news related to Ipoh – Padang Besar EDTP also can be found there.
Commencing August 01, 2009, KTM Komuter passengers from Tanjung Malim, Kuala Kubu Bharu, Rasa, Batang Kali and Serendah can enjoy train rides with great discounts using ‘Special Monthly Pass’ for journeys to Kuala Lumpur. This offer is intended to introduce KTM Komuter Service as the main mode of transportation for the public to commute to and from Kuala Lumpur. The monthly pass offers a reduced fare rate and will be available for sale for the period of five months starting August to December 2009.
The Special Monthly Pass will be sold starting from July 27, 2009 everyday at these stations:
Kuala Kubu Bharu;
The monthly pass is offered at the same price for all five stations stated above. The offered price is as follows:
RM170.00 a month for the period of August to October 2009 and
RM200.00 a month for the period of November to December 2009.
For more information, please contact KTMB Call Centre at 03-22671200 or inquire at any KTM Komuter stations near you.