We believe some of ETS users have been waiting for this announcement. KTM ETS tickets are now sold in every ticket counter that offers KTM Intercity tickets.
Our living cost has already been rising. Quite a number of people are complaining that the increase does not correlate well with our paycheck increase. In certain fields, the theory holds true. For a number of people, life has already starting to treat them harshly. However, on November 7, the Land Public Transport Commission (SPAD) gave us worse news. Express bus tickets will increase, according to a news article from BERNAMA.
The SPAD chairman, Tan Sri Syed Hamid Albar said that while the rate increase is still in planning, the price increase is inevitable as the operation cost has also been rising. Customers want more value-added services for their journey such as Wi-Fi services but they do not want to pay more at the same time. This is a difficult move as the operators need to improve their already-thinning profit margin to cope with declining satisfaction level among customers.
In addition, LANDASAN also has been receiving negative reviews on some express bus companies about system failure while booking tickets and also notoriously about how bad is the service from some express bus companies. Perhaps this is one aspect that the companies should look into. It is good to have wonderful value added amenities in express buses but customer satisfaction should never be overlooked.
We hope that with the increase of express bus ticket price, the service quality would also increase.
An announcement was made by KTM Berhad Customer Relations Unit (Unit Perhubungan Pelanggan) about ETS ticket purchase options.
Now, users can purchase ETS tickets from 10:00 AM to 4:00 PM at the following four railway stations (in addition to KL Sentral):
- Subang Jaya
- Shah Alam
- Pelabuhan Klang
source: KTMB official website
Good news for everyone:
Now you can book your KTM Intercity ticket online via KTMB e-Ticket website.
Please refer to this guide for more info.
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updated on October 23rd 2012