Recently, Malaysian Works Minister, Datuk Seri Alexander Nanta Linggi has announced that the government will be implementing open payment system for toll users, starting with selected highways for its pilot round. The system, known as Multi Lane Fast Flow (MLFF) will eventually enable highway users to make payment without stopping at the toll plaza or slowing down.
The open payment system will be implemented in 11 highways in Malaysia which include Damansara-Puchong Expressway (LDP), SPRINT Highway, Shah Alam Expressway (Kesas), SMART Tunnel, Kuala Lumpur-Putrajaya Expressway (MEX) and others. The open payment system will enable users to pay for tolls via credit and debit cards in addition to the current Touch ‘n Go. The five highways that have agreed to participate in the open toll payment system are Damansara-Puchong Expressway (LDP), SPRINT Highway, Shah Alam Expressway (Kesas), SMART Tunnel and Kuala Lumpur-Putrajaya Expressway (MEX).
Many road users have been complaining about their awful experience when facing problem with current payment implementation system.
One of the biggest gripes is the payment options at the toll booths. For example, when customers enters RFID lane and has insufficient balance, they need to reverse their car and switch over to other lanes. This is troublesome and became a huge traffic hazard. Hence, with the new implementation, we hope that the government will ensure that multi-payment option exists at all lanes too. For those with more than 1 method of auto-payment, a payment priority system should be in place. For example, if customers have both SmartTAG and RFID on their car, then perhaps the toll operator would attempt to charge RFID first before moving on to SmartTAG.
Sources
- 29/03/2023(1) LDP, SPRINT Highway to implement open payment system for toll, too …. https://www.malaysianow.com/news/2023/03/28/ldp-sprint-highway-to-implement-open-payment-system-for-toll-too Accessed 29/03/2023.
- (2) Works Minister: Sungai Besi Expressway is Malaysia’s first MLFF POC …. https://soyacincau.com/2023/03/28/sungai-besi-besraya-mlff-poc-oct-2023-11-open-payment-system-highways/ Accessed 29/03/2023.
- (3) 5 More Highways To Participate In Open Toll Payment System. https://www.therakyatpost.com/news/2023/03/28/5-more-highways-to-participate-in-open-toll-payment-system/ Accessed 29/03/2023.